Customer Satisfaction – Our Goal and Our Philosphy
Customer satisfaction is our primary objective. Our emphasis is on serving our customers’ needs from beginning to final walk through. Therefore we take providing service seriously. It’s not enough that we strive to provide excellent work on time and on budget in an eco-friendly environment. Our customers must be satisfied with their installed project. But more importantly, they must be pleased with all their interactions with VHI.
We Believe in Serving Our Customers
VHI is dedicated to providing outstanding wood, laminate, solid surface, and concrete products. Our customers include home owners, commercial businesses, architects, interior designers and contractors. All our products are “on demand”, created especially for you or your customers. And importantly, we back up all our products with first-class service – before, during, and after completion.
Independent or in Collaboration
We will work with your designer or architect, or assign a designer from VHI. But throughout, you are in command – it’s your project. Once we agree on design and cost, we begin production. We can ensure the quality and delivery date, since your job will be created in our own shops.
What about Fixtures and Hardware that are not Custom-made in House?
We do source some of the items that make up a kitchen or bath. For example, we buy specialty hardware from appropriate reliable vendors. VHI takes full responsibility for ensuring the quality of sourced products. And of course, you get to choose from many displays and catalogs.
Installing Your Project
We offer installation services that ensure your job is installed perfectly. Therefore, we acknowledge full responsibility for your satisfaction for every job VHI installs. Of course, if you have a private contractor or builder, that company will take responsibility for the installation. We do, however, warranty all the products created in our shops. VHI is known for Customer Satisfaction.